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911 Nurse Triage Line

T

The Lab @ DC

Status

Completed

Conditions

Emergencies

Treatments

Behavioral: Triage nurse
Behavioral: No triage nurse

Study type

Interventional

Funder types

Other

Identifiers

NCT05589168
1-1033362-1

Details and patient eligibility

About

Each year, millions of Americans call 911 for time-sensitive issues that don't require Emergency Medical Services (EMS). In need of medical help, these callers may treat 911 as an entry point into the healthcare system, yet an ambulance to the emergency department can harm both their own long-term health and the health of others. In a field experiment in Washington, DC, the investigators randomly assign nurses directly into 911 calls in order to triage low-acuity calls. While other 911 reforms have denied callers access to alternative resources, this effort reforms 911 by offering appropriate care.

Enrollment

6,053 patients

Sex

All

Ages

18+ years old

Volunteers

Accepts Healthy Volunteers

Inclusion criteria

  • Low-acuity call

Exclusion criteria

  • Incarcerated

Trial design

Primary purpose

Health Services Research

Allocation

Randomized

Interventional model

Parallel Assignment

Masking

None (Open label)

6,053 participants in 2 patient groups

Triage Nurse
Experimental group
Description:
Triage nurse
Treatment:
Behavioral: Triage nurse
No Triage Nurse
Active Comparator group
Description:
No triage nurse
Treatment:
Behavioral: No triage nurse

Trial contacts and locations

1

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Data sourced from clinicaltrials.gov

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