AI to Support Mental Health Case Management Providers

Eleos Health

Status: Invitation-only

Conditions: Post Traumatic Stress Disorder; Substance Use Disorders; Anxiety Disorders; Depressive Disorder

Treatments: Other: Artificial Intelligence platform for case managers

Study type: Interventional

Funder types: Other; Industry

Identifiers

NCT06280170

ST11480

Details and patient eligibility

About

The goal of this clinical trial is to assess the effectiveness of an artificial intelligence (AI) platform for case managers in a nonprofit health system specializing in mental health and substance use disorder. The main questions it aims to answer are:

1. Is the AI platform acceptable and feasible for case managers?
2. Does the AI platform improve providers' productivity and reported interventions? Participants will be approximately 30 case managers and their 250 adult clients receiving case management services. Researchers will compare the provider productivity and work satisfaction prior to the implementation of the AI platform to following its implementation.

Enrollment: 280 estimated patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion and exclusion criteria

FOR PROVIDERS:

Participating providers must be Centerstone case managers.

FOR CLIENTS:

Inclusion Criteria:

1. Participants must be adults.
2. Participants must be receiving case management services from a Centerstone provider

Exclusion Criteria:

1. Participants currently involved in any other concurrent research study will be excluded to avoid potential confounding factors.
2. Participants with any medical conditions or medications that may significantly interfere with the study outcomes will be excluded.

Trial design

Primary purpose: Other

Allocation: Randomized

Interventional model: Sequential Assignment

Masking: None (Open label)

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280 participants in 2 patient groups

Services-as-usual (SAU)

No Intervention group

Description:

During the services-as-usual (SAU) phase of this study, providers will deliver the routine case management services offered by Centerstone and report these services in the usual way they do.

Artificial Intelligence (AI)

Experimental group

Description:

Once randomized to start using the AI-based platform for documenting their services, providers will have access to the Eleos Health platform, a secure and HIPAA-compliant tool specifically designed for documenting behavioral health encounters. This AI-powered platform enables providers to complete progress notes more quickly. Providers will complete the progress notes on their phones, and these notes will be integrated into the client's electronic health records.

Treatment:

Other: Artificial Intelligence platform for case managers