An Empirical Study of Perceived Hospital Service Quality: A Comparison of Inpatient, Outpatient and Emergence Patient

Taipei Medical University

Status: Completed

Conditions: Service Quality; Satisfaction

Study type: Observational

Funder types: Other

Identifiers

NCT00950560

WanFangH98043

Details and patient eligibility

About

The authors employ a questionary approach to understanding the relational among patients' perceptions of inpatient, outpatient and emergency room service and their overall perceptions of service quality, satisfaction with hospital.The questionary was applied in total 300 patients (100 inpatients, 100 outpatients and 100 emergency patients).

Enrollment: 2 patients

Sex: All

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

• Patients who want to write our questionary.

Exclusion criteria

• Patients who reject to write our questionary.

Trial design

2 participants in 3 patient groups

inpatient

outpatient

emergency patient