Child HCAHPS: Automated Day of Discharge Survey

Boston Children's Hospital

Status: Terminated

Conditions: Inpatient Experience Survey Response; Inpatient Experience Survey Administration

Treatments: Other: Child HCAHPS: Automated day-of-discharge survey

Study type: Interventional

Funder types: Other

Identifiers

NCT03441503

P00001745

U18HS025299 (U.S. AHRQ Grant/Contract)

Details and patient eligibility

About

The goal of this study is to identify effective ways to assess the patient and family experience. Specifically, the study will examine automated administration of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey on the day of discharge through an electronic interactive patient care system. The will be a multisite study that will take place at Boston Children's Hospital (BCH) as well as at several other hospitals across the United States.

Full description

Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS has proven promising. Specifically, a pilot of administration on the day of discharge using tablet computers increased response rates, especially among hard to reach groups.

To further explore modes of Child HCAHPS day of discharge administration, the Center of Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with GetWellNetwork (GetWell), a company that provides interactive education material for patient televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge from the inpatient television. For this multisite study, parents of hospitalized children from BCH and participating sites will be randomized at the time of discharge to either receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child HCAHPS administration via mail or email. The study will continue for up to six months at each participating site.

Enrollment: 23,578 patients

Sex: All

Ages: Under 17 years old

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

• Their child's hospitalization includes at least one overnight stay

Exclusion criteria

• Their child is aged 18 or older during the hospitalization
• Their child is hospitalized with a primary psychiatric diagnosis
• Their child dies during hospitalization
• Their child is in the hospital as a court/law enforcement patient
• Their child is a ward of the state
• Their child was admitted under DCF jurisdiction
• They are not fluent in English or Spanish

Trial design

Primary purpose: Health Services Research

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

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23,578 participants in 2 patient groups

Child HCAHPS: Automated Administration

Experimental group

Description:

Child HCAHPS: Automated day-of-discharge survey On the day of discharge at the hospital, parents will be contacted to solicit survey responses using patient televisions (GetWell) as follows: Day 0 (Day of likely discharge): Respondent will be promoted to complete Child HCAHPS on their television as part of the routine discharge process. Respondent will also be asked for their email address to complete post-discharge items and their appropriate contact information will be collected. Days 2-42: Standard hospital protocol (i.e., mail, email, or IVR) with the post-discharge questions.

Treatment:

Other: Child HCAHPS: Automated day-of-discharge survey

Standard Administration of Child HCAHPS

No Intervention group

Description:

Parents will be contacted to complete Child HCAHPS using the standard protocol for mail, email, or IVR survey administration. The surveys will be administered by the survey vendor contracted by the participating site to administer Child HCAHPS.