Chronic Care Management/Patient Relationship Management Proof of Concept

Denver Health and Hospital Authority

Status: Completed

Conditions: Diabetes Mellitus

Treatments: Behavioral: Patient Relationship Management (PRM) Program

Study type: Interventional

Funder types: Other; Industry

Identifiers

NCT01182480

COMIRB 10-0257

Details and patient eligibility

About

This proof of concept study proposes to evaluate the feasibility of a communications-technology-based chronic care and patient relationship management program to improve diabetes self management among adult diabetic patients in an urban safety net population by providing between-visit reminders and chronic disease support through cell phone text messaging.

The investigators hypothesize that diabetic patients enrolled in the program will be less likely to miss scheduled appointments and will have greater perceived self-efficacy and improved patient satisfaction concerning chronic disease management. No-show rates among patients enrolled in the program are expected to be lower than among patients receiving standard care.

Enrollment: 47 patients

Sex: All

Ages: 18 to 76 years old

Volunteers: No Healthy Volunteers

Inclusion criteria

• patients with diabetes
• receive care at a primary care clinic in the DH system
• between 18 and 76 years of age
• primary language of English or Spanish
• ownership of a qualifying cell phone (SMS text capable)
• ownership of a glucometer.

Exclusion criteria

• life expectancy less than six months,
• do not have or cannot use a phone or glucometer
• do not want to participate

Trial design

Primary purpose: Health Services Research

Allocation: N/A

Interventional model: Single Group Assignment

Masking: None (Open label)