Effect of Brief-tele Support on Attendance at Physiotherapy Sessions

Swansea University

Status: Enrolling

Conditions: Pelvic Floor Dysfunctions

Treatments: Behavioral: Pre-letter telephone call.; Behavioral: Post-letter telephone call

Study type: Interventional

Funder types: Other

Identifiers

NCT02563600

SwanseaU

Details and patient eligibility

About

Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

• a group that gets a telephone call before their invitation letter is sent.
• a group that gets a telephone call after their invitation letter is sent.
• a group that does not receive a telephone call.

The phone call is a brief 5-10 minute call, which will be semi-structured. It will remind the patient of their appointment time, it will outline what the treatment involves and highlight the potential benefits and drawbacks, and allow the patient to ask questions about the treatment.

Full description

Aims:

The research aims to assess the impact of a brief telephone call to patients with pelvic floor problems who are on a waiting list for physiotherapy treatment. Non-attendance at sessions currently runs at about 50%, and steps to reduce this would be beneficial to patient health and NHS efficiency.

Participants and Recruitment:

Consecutive patients who have been referred for physiotherapy treatment for pelvic floor dysfunction will be asked if they would like to participate in the study. The initial approach will be made through a letter, which will give information about the study, and will make clear that their treatment will not depend on their participation in the study.

Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

• a group that gets a telephone call before their invitation letter is sent
• a group that gets a telephone call after their invitation letter is sent
• a group that does not receive a telephone call.

The phone call is a brief 5-10 minute call, which will be semi-structured. It will remind the patient of their appointment time, it will outline what the treatment involves and highlight the potential benefits and drawbacks, and allow the patient to ask questions about the treatment.

Enrollment: 500 estimated patients

Sex: Female

Ages: 18+ years old

Volunteers: No Healthy Volunteers

Inclusion and exclusion criteria

Inclusion Criteria:

• Women on waiting list for pelvic floor dysfunction
• over 18 years old

Exclusion Criteria:

Trial design

Primary purpose: Health Services Research

Allocation: Randomized

Interventional model: Factorial Assignment

Masking: None (Open label)

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500 participants in 3 patient groups

Pre-letter telephone call

Experimental group

Description:

A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.

Treatment:

Behavioral: Pre-letter telephone call.

Post-letter telephone call

Experimental group

Description:

A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.

Treatment:

Behavioral: Post-letter telephone call

No telephone call

No Intervention group

Description:

No telephone call made to patient.