Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart
Status
Completed
Conditions
Health Care Utilization
Treatments
Other: Standard message
Other: Tailored message
Other: No Message
Details and patient eligibility
About
Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.
Enrollment
945 patients
Sex
All
Ages
6 to 17 years old
Volunteers
No Healthy Volunteers
Inclusion criteria
- age 6-17 years
- has not had a well child check in past 365 days
- no future well child check visit scheduled
- parent preferred language = English or Spanish
Exclusion criteria
- no active MyChart account
Trial design
Primary purpose
Health Services Research
Allocation
Randomized
Interventional model
Parallel Assignment
Masking
Triple Blind
945 participants in 3 patient groups, including a placebo group
No message
Placebo Comparator group
Description:
No message sent
Treatment:
Other: No Message
Standard message
Active Comparator group
Description:
2 MyChart reminders that child is overdue for well child check visit
Treatment:
Other: Standard message
Tailored message
Active Comparator group
Description:
2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age
Treatment:
Other: Tailored message
Trial contacts and locations
1
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Data sourced from clinicaltrials.gov
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