Enrollment Barriers, Procedural Denials, and Loss of Medicaid Coverage

University of Wisconsin (UW)

Status: Enrolling

Conditions: No Medicaid Coverage

Treatments: Other: Outbound phone call

Study type: Interventional

Funder types: Other

Identifiers

NCT06342375

A538500 (Other Identifier)

2024-0434

SMPH/POP HEALTH SCI/POP HLTH (Other Identifier)

Protocol Version 4/17/2025 (Other Identifier)

Details and patient eligibility

About

The goal of this study is to try new outreach methods to improve access to Medicaid for those who lost Medicaid for procedural reasons. The main questions it aims to answer are:

1. How does a live phone call from a Navigator impact Medicaid enrollment among people who lost Medicaid coverage for procedural reasons?
2. What is the effectiveness of outreach using a live call rather than a pre-recorded call?

Enrollment: 425,000 estimated patients

Sex: All

Ages: 50+ years old

Volunteers: No Healthy Volunteers

Inclusion criteria

• Eligible for Medicaid
• Lost Medicaid coverage between June 2024 and November 2025

Exclusion criteria

• Preferring a language other than English, Spanish, or Hmong
• No working phone number

Trial design

Primary purpose: Other

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

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425,000 participants in 3 patient groups

Live Outreach

Experimental group

Description:

People in this cohort will receive a live outbound call from a Navigator

Treatment:

Other: Outbound phone call

Pre-recorded Outreach

Experimental group

Description:

People in this cohort will receive a pre-recorded outbound call providing a hotline number

Treatment:

Other: Outbound phone call

No outreach

No Intervention group

Description:

People in this cohort will not receive outreach of any kind