Expanding Comparative Effectiveness Research (CER) Capability Through Complex Patient Relationship Management

Denver Health and Hospital Authority

Status: Completed

Conditions: Diabetes; Hyperlipidemia

Treatments: Other: Text Message prompts

Study type: Interventional

Funder types: Other; Other U.S. Federal agency

Identifiers

NCT01391585

R24HS019453-01 (U.S. NIH Grant/Contract)

R24HS019453-01PRM

Details and patient eligibility

About

The investigators are testing whether patients with diabetes can communicate with our health care system through text messaging. The investigators will look at how often they respond to prompts for blood pressures, blood sugars, and step counts. The investigators will also see if they come in for lab tests when prompted by text message. Also, for patients overdue for medication refills, the investigators will ask them why they have not yet called for the refill.

Full description

Patients will be sent text messages through a software interface, the Patient Relationship Manager (PRM). A registered nurse will also use PRM to receive incoming responses. Tasks will be created for her to outreach to patients who have out of range text responses or poor response rates. This intervention if a feasibility study to see if patients can communicate with the investigator's health care system and potentially utilize PRM to better manage their diabetes.

Enrollment: 135 patients

Sex: All

Ages: 18 to 75 years old

Volunteers: No Healthy Volunteers

Inclusion criteria

• age 18-75 years
• diabetes
• own a cell phone
• 2 primary care visits in last year
• English or Spanish speaking

Exclusion criteria

• End-stage disease with estimate of less than 6 months to live

Trial design

Primary purpose: Health Services Research

Allocation: Non-Randomized

Interventional model: Single Group Assignment

Masking: None (Open label)

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135 participants in 1 patient group

text message recipients

Experimental group

Description:

Patients will be recruited to receive text messages

Treatment:

Other: Text Message prompts