Exploring the Needs of HIU Patients Within the Emergency Department (HIU ED)

East Lancashire Hospitals NHS Trust

Status: Invitation-only

Conditions: High Intensity Users; Frequent Attenders

Study type: Observational

Funder types: Other

Identifiers

NCT06985979

EastLancashireNHS

Details and patient eligibility

About

The aim of this qualitative interview study is to explore the unmet needs of patients who frequently attend the emergency department and the challenges of the staff who support them.

The study will interview 10 patients who frequently attend the emergency department and 10 staff members working within the emergency department.

Enrollment: 20 estimated patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion and exclusion criteria

Inclusion Criteria:

Patients who have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital

Exclusion Criteria: Patients under 18 Patients who have not attended the Emergency Department 5 times or more Staff who do not work in the Emergency Department.

Trial design

20 participants in 2 patient groups

High Intensity User Patients

Description:

Patients who have attended the Emergency Department 5 times or more in the last 12 months.

Emergency Department Staff

Description:

Staff who work in the Emergency Department at Blackburn Royal Teaching Hospital