Family Activation and Communication About Errors and Safety (FACES)

Boston Children's Hospital

Status: Completed

Conditions: Family Reported Errors and Adverse Events

Treatments: Behavioral: Family safety reporting intervention

Study type: Interventional

Funder types: Other

Identifiers

NCT02877017

IRB-P00022336

Details and patient eligibility

About

Miscommunications are a leading cause of serious medical errors in hospitals, contributing to more than 60% of sentinel events, the most serious adverse events reported to the Joint Commission. Efforts to improve patient safety in hospitals have centered on improving communication between providers. While provider-focused communication interventions have led to reductions in patient harm, patients and families have been notably absent from most interventions to improve patient safety. This proposal seeks to develop a family safety reporting intervention.

Enrollment: 985 patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

• Primary caregiver of a child hospitalized on the study units during the study period or hospital employee who works on the study unit(s)
• Country of Origin: United States
• Primarily English- or Spanish-speaking

Exclusion criteria

• International patients

Trial design

Primary purpose: Health Services Research

Allocation: Non-Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

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985 participants in 2 patient groups

Pre-intervention arm

No Intervention group

Description:

This arm is the pre-intervention arm of parents and providers before the family safety reporting bundle has been implemented.

Post-intervention arm

Experimental group

Description:

This arm is the post-intervention arm of parents and providers after the family safety reporting bundle has been implemented on the study units.

Treatment:

Behavioral: Family safety reporting intervention