Hospitality Oriented Service Perception Evolution With Robots (HOSPER)

Scientific Institute for Research Hospitalization and Healthcare (IRCCS)

Status: Enrolling

Conditions: Quality of Hospital Entrance Reception; Social Robots

Treatments: Other: Innovative hospital reception service with social robot NAO; Other: Innovative hospital reception service with social robot PEPPER

Study type: Interventional

Funder types: Other

Identifiers

NCT07002411

INRCA_008_2024

Details and patient eligibility

About

The HOSPER project aims to determine if using Pepper and NAO social robots at the IRCCS INRCA in Ancona's (Italy) entrance is a viable way to improve the current reception and guidance services for hospital visitors. The robots will offer proactive assistance and directions to departments.

Full description

The primary aim of the "HOSPER" project is to assess the feasibility of an innovative reception and proactive guidance service designed to enhance the quality of the existing service provided by the IRCCS INRCA in Ancona (Italy). This will be achieved through the deployment of two social robots, Pepper and NAO, located at the hospital entrance to provide information to users inquiring about directions to specific departments. Furthermore, the study will evaluate the level of participant satisfaction with their interactions with the robots.

Enrollment: 200 estimated patients

Sex: All

Ages: 65+ years old

Volunteers: No Healthy Volunteers

Inclusion criteria

• Possession of full cognitive capacity;

Exclusion criteria

• • Lack of written informed consent

Trial design

Primary purpose: Other

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

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200 participants in 2 patient groups

ARM 1

Experimental group

Description:

Older subjects attending the INRCA hospital entrance

Treatment:

Other: Innovative hospital reception service with social robot NAO

ARM 2

Active Comparator group

Description:

Older subjects attending the INRCA hospital entrance

Treatment:

Other: Innovative hospital reception service with social robot PEPPER