Impact of Adherence Education and Monitoring on Community Pharmacy Star Ratings and Patient Satisfaction

Virginia Commonwealth University (VCU)

Status: Completed

Conditions: Adherence, Patient

Treatments: Behavioral: Adherence monitoring and education

Study type: Interventional

Funder types: Other

Identifiers

NCT03848884

HM20014333

Details and patient eligibility

About

Does monthly adherence monitoring and education by a pharmacy resident impact Kroger star ratings, compared to the current standard?

Full description

To evaluate if a monthly adherence monitoring and education service impacts the percent of patients adherent to oral diabetes and renin-angiotensin system antagonists (RASA) medications based on star ratings. It will also evaluate patient satisfaction of the adherence monitoring and education service, using a standard questionnaire.

Enrollment: 34 patients

Sex: All

Ages: 18+ years old

Volunteers: No Healthy Volunteers

Inclusion criteria

1. 18 years or older
2. Patients pre-identified by Kroger analytics in ClinicalQ - Patients with PDC < 80%
3. Patient taking oral diabetes medications and/or RASA medications (ACE-I, ARB, direct renin inhibitor)

Exclusion criteria

1. Patients who are enrolled in MedSync or Autorefill program
2. Patients who are lost to follow-up
3. Incomplete/missing documentation of an encounter
4. Prisoners, children

Trial design

Primary purpose: Treatment

Allocation: N/A

Interventional model: Single Group Assignment

Masking: None (Open label)

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34 participants in 1 patient group

Adherence monitoring and education

Experimental group

Treatment:

Behavioral: Adherence monitoring and education