Impact of Mobile Text Messaging on Follow Up Rates After Discharge From the Pediatric Emergency Department

New York City Health and Hospitals Corporation

Status: Withdrawn

Conditions: Duty to Recontact

Treatments: Other: Text Message

Study type: Interventional

Funder types: Other

Identifiers

NCT03674879

NYCHHC

Details and patient eligibility

About

To compare the effectiveness of text message versus voice call as a method of contact for providing results of diagnostic tests and assuring ongoing care from the pediatric emergency department.

Full description

The investigators plan to conduct a prospective randomized controlled trial to compare two means of contacting patients and their caregivers after discharge from the emergency department in order to provide results of tests: text messaging (intervention group) vs. telephone call (standard group).

Sex: All

Ages: Under 18 years old

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

• patients under the age of 18 who have had diagnostic testing without finalized results prior to discharge from the emergency department

Exclusion criteria

• Admitted patients
• Patients transferred to another facility
• Patients with critical values as results
• Do not have devices that can receive phone and text messages
• Cannot read English or Spanish

Trial design

Primary purpose: Treatment

Allocation: Non-Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

---

0 participants in 2 patient groups

Phone Call

No Intervention group

Description:

Follow up contact is attempted via phone call.

Text Message

Experimental group

Description:

Follow up contact is attempted via text message.

Treatment:

Other: Text Message