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Improving Follow-Up Adherence in a Primary Eye Care Setting

W

Wills Eye

Status

Completed

Conditions

Eye Diseases

Treatments

Behavioral: Automated Telephone System
Behavioral: Personalized Telephone Call
Behavioral: Usual Care

Study type

Interventional

Funder types

Other

Identifiers

NCT02001129
WEF 14-040

Details and patient eligibility

About

This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.

Full description

The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.

Enrollment

100 patients

Sex

All

Ages

18+ years old

Volunteers

No Healthy Volunteers

Inclusion criteria

  • Age: Over 18 years
  • Primary Eye Care Patients who were recommended for a 6-month, 12-month, or 24-month follow-up appointment during September 2013 through November 2013.
  • Access to a telephone

Exclusion criteria

  • Does not speak English

Trial design

Primary purpose

Health Services Research

Allocation

Randomized

Interventional model

Factorial Assignment

Masking

None (Open label)

100 participants in 3 patient groups

Automated Telephone System
Experimental group
Description:
In addition to a standardized reminder letter, participants also received a telephone call from an automated system to remind them of a recommended follow-up appointment.
Treatment:
Behavioral: Usual Care
Behavioral: Personalized Telephone Call
Personalized Telephone Call
Experimental group
Description:
In addition to the usual care letter, a staff member called participants one month prior of recommended follow-up appointment. During this call, participants were given the option to schedule an appointment.
Treatment:
Behavioral: Usual Care
Behavioral: Automated Telephone System
Usual Care
Active Comparator group
Description:
Participants randomized to this arm receive a "usual care" letter which is a standard reminder letter from the primary eye care office. This is usual practice in many primary eye care facilities.
Treatment:
Behavioral: Usual Care

Trial contacts and locations

1

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Data sourced from clinicaltrials.gov

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