Increasing Patient Engagement in the Annual Well Visits Program

NYU Langone Health

Status: Completed

Conditions: Annual Visit, Well Visit

Treatments: Other: Alternate Script Iterations; Other: Current Script

Study type: Observational

Funder types: Other

Identifiers

NCT03462394

QI Patient Access Center

Details and patient eligibility

About

NYU Langone Health calls patients to remind them to schedule their annual well-health appointments (including annual well visit, mammograms, etc.). The proposed study will test different iterations of the call script with the goal of increasing call completion rate and the number of scheduled appointments within an appropriate timeframe.

Enrollment: 5,475 patients

Sex: All

Volunteers: No Healthy Volunteers

Inclusion criteria

• Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call.

Exclusion criteria

• N/A

Trial design

5,475 participants in 2 patient groups

Current Script Version

Description:

This arm will receive the version of the call script currently used as part of regular care at NYU Langone Health.

Treatment:

Other: Current Script

Script Iterations

Description:

This arm will receive an iterated version of the script that might contain changes in wording or structure that are different from the current version of the script.

Treatment:

Other: Alternate Script Iterations