Influence of a Questionnaire on Patients' Emergency Room Expectations

Orange Park Medical Center

Status: Completed

Conditions: Physician-Patient Relations; Emergencies; Expectations; Satisfaction, Patient

Treatments: Other: Emergency Department Visit Expectations Questionnaire

Study type: Interventional

Funder types: Other

Identifiers

NCT05881434

Expectations

Details and patient eligibility

About

The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.

Enrollment: 308 patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

• Patients who arrive through the ED main entrance (non-EMS)
• Patients aged 18 years and older
• Patients who demonstrate decision making capacity
• Patients who willingly consent to participate

Exclusion criteria

• Patients in distress (physical, emotional, or other) as determined by investigator
• Patients who demonstrate altered mental status or lack of capacity to consent
• Patients who require immediate medical intervention including diagnostic and/or treatment intervention
• Prisoners and patient under involuntary holds

Trial design

Primary purpose: Health Services Research

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

---

308 participants in 2 patient groups

Expectations Questionnaire

Experimental group

Description:

Provision of expectations questionnaire and associated instructions to patient.

Treatment:

Other: Emergency Department Visit Expectations Questionnaire

Control

No Intervention group

Description:

Usual care (no expectations questionnaire or further instruction)