Nurse Caring Communication Engagement

Baptist Health South Florida

Status: Not yet enrolling

Conditions: Perceptions of Caring; Hospital Readmissions

Treatments: Other: Communication Coaching; Behavioral: Implement S.M.A.R.T. Discharge Tool

Study type: Interventional

Funder types: Other

Identifiers

NCT07136350

2352402

Details and patient eligibility

About

The overall goal will be to explore the effectiveness of caring communication coaching with the implementation of a discharge tool in the acute care setting and its impact on the nurse-patient relationship. Integrating communication strategies through a caring lens with an educational tool will seek to address the missing components that satisfy patient care experience, satisfaction with care, prevention of complications, reduction of readmission rates, and improved outcomes. This study will evaluate how these interventions can narrow the gap in the literature and enhance the quality of patient care which can ultimately improve health outcomes.

Enrollment: 140 estimated patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion and exclusion criteria

Patient inclusion criteria 1. 18 years or older; inpatient admission to the hospital. 2. Speak, read, write, and understand English. Nurse inclusion criteria

1. Works at Baptist Health South Florida hospital system and provides direct bedside patient care.
2. Have an active Florida Nurses license.
3. Registered Nurse (AA, BSN, MSN).

Exclusion criteria: The exclusion criteria are:

Patient Exclusion criteria

1. Hospice and psych patients.
2. Unable to commit to the interview. Nurse Exclusion criteria

1. Director, managers, charge nurse/relief charge nurse. 2. Nurses floated to the unit 3. Unable to commit to the interview.

Trial design

Primary purpose: Health Services Research

Allocation: Non-Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

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140 participants in 2 patient groups

Communication Coaching + S.M.A.R.T. Discharge Tool

Experimental group

Description:

Nurses in this group will receive caring communication coaching (2 CEUs) and implement the S.M.A.R.T. discharge tool. Outcomes will be assessed at T0, T1 (4 weeks), and T2 (1 month post-T1).

Treatment:

Behavioral: Implement S.M.A.R.T. Discharge Tool

Other: Communication Coaching

Control Group

No Intervention group

Description:

Nurses in this group will continue standard discharge practices without coaching or the S.M.A.R.T. tool. Outcomes will be assessed at the same time points (T0, T1, T2).