Optimizing the Patient Experience Through Provider Coaching or Communication Intervention

Mayo Clinic

Status: Active, not recruiting

Conditions: Patient Satisfaction; Communication

Treatments: Behavioral: Intervention 1

Study type: Interventional

Funder types: Other

Identifiers

NCT06329557

23-007188

Details and patient eligibility

About

Hypothesis: Clinicians who receive patient experience coaching or communication classes have improved patient satisfaction scores and improved clinician satisfaction.

Full description

Aims, purpose, or objectives:

To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.

Enrollment: 45 estimated patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

• Clinicians of Primary Care Mayo Clinic

Exclusion criteria

• Not clinicians of Primary Care Mayo Clinic or Residents within Rochester Primary Care Clinicians from Family Medicine, or Clinicians from Community Internal Medicine Geriatrics, Palliative Medicine, and Community Pediatrics and Adolescent Medicine

Trial design

Primary purpose: Other

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

---

45 participants in 3 patient groups

Survey and Coaching

Active Comparator group

Description:

Individual coaching with a trained patient experience professional (XTEC coach) will occur individually with clinicians 3-4 times over several weeks. The coach will assist participants with improving communication with patients.

Treatment:

Behavioral: Intervention 1

Survey and Communication Class

Active Comparator group

Description:

A one-hour communication class will take place during the workday. The class will be offered virtually or in person for a group of clinicians to attend.

Treatment:

Behavioral: Intervention 1

No Intervention

No Intervention group

Description:

Surveys only