Patient Care Outreach, Navigation, Technology and Support 2.0 (COUNTS2)

University of California San Francisco (UCSF)

Status: Enrolling

Conditions: Breast Cancer; Cardiovascular Diseases

Treatments: Other: Survey Administration; Other: Quality-of-Life (QOL) Assessment; Behavioral: Patient Navigation Program

Study type: Interventional

Funder types: Other

Identifiers

NCT06648278

NCI-2024-08188 (Registry Identifier)

22054

Details and patient eligibility

About

This is a feasibility study employing virtual patient navigation for underserved individuals who speak English, Chinese or Spanish and were diagnosed with breast cancer or cardiovascular disease to determine the extent of usability for a virtual patient navigation portal serving people in underserved communities. While not able to entirely replace in-person interactions, virtual patient navigation may be used to expand reach and availability of navigation services to a much greater segment of the population.

Full description

Patient COUNTS 2.0 aims to improve and scale up the current Patient COUNTS program.

PRIMARY OBJECTIVES:

I. Identify underserved individuals who speak English, Chinese or Spanish and were diagnosed with breast cancer or cardiovascular disease through collaboration with Zuckerberg San Francisco General Hospital (ZSFG), University of California, San Francisco clinics (Athena), University of California, San Francisco registries (via medical chart review), San Francisco State University, and other community organization collaborators.

II. Conduct outreach to potential participants to let them know about the availability of virtual patient navigation via the Patient Care Outreach, Navigation, Technology and Support (COUNTS) web portal, and the Patient COUNTS patient navigation program (NCT03867916).

III. Provide patient navigation virtually.

OUTLINE:

The patient COUNTS portal will be available in English and expanded to include content in Chinese and Spanish. An initial cohort of focus group of 15 breast cancer patients, 5 navigators, social workers, caregivers or other person involved in breast cancer care will help develop the culturally and language specific components of the COUNTS program. Following implementation, breast cancer participants and cardiovascular participants will participate in an online navigation program along with family members of the patient community will be enrolled. Participants will use the online COUNTS portal to access navigation program and may choose to have online/virtual navigation support or in-person navigation support. Participants also complete data collection and surveys over 15 minutes via web portal at baseline and 6 months and user experience survey at end of program participation.

Enrollment: 260 estimated patients

Sex: All

Ages: 18+ years old

Volunteers: No Healthy Volunteers

Inclusion criteria

For Focus groups:

• Breast cancer patients: Diagnosed with breast cancer, ages 18 or older, speaks English, Mandarin/Cantonese, or Spanish
• Navigators: any patient navigator who has provided care to underserved populations diagnosed with cancer

For Portal Implementation phase:

• Ages 18 or older
• Speaks English, Mandarin/Cantonese, Spanish,
• Has any stage breast cancer
• Has access to a phone that is able to receive text messages, is willing to stay in the study for six-seven months.

Family User experience survey:

• Family member or friend who may have assisted breast cancer participant with registration, accessing or otherwise assisting breast cancer family member or friend participant with the online portal.

Exclusion criteria

• Any medical or psychological conditions precluding informed consent

Trial design

Primary purpose: Health Services Research

Allocation: N/A

Interventional model: Single Group Assignment

Masking: None (Open label)

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260 participants in 1 patient group

Health services research (Patient COUNTS2)

Experimental group

Description:

Participants attend focus groups to help further develop the patient portal and navigation program to expand to other groups. Participants use in-person navigation program and complete data collection and surveys over 15 minutes via web portal at baseline and 6 months and user experience survey at end of program participation.

Treatment:

Behavioral: Patient Navigation Program

Other: Quality-of-Life (QOL) Assessment

Other: Survey Administration