Patient-centered Development of the Cancer Support Community's Open to Options ®Chatbot Program

University of Michigan Rogel Cancer Center

Status: Terminated

Conditions: Cancer

Treatments: Behavioral: Online Survey; Behavioral: Chatbot prototype; Behavioral: Open to Options (O2O) Program

Study type: Interventional

Funder types: Other

Identifiers

NCT04616651

UMCC 2020.083

HUM00179538 (Other Identifier)

Details and patient eligibility

About

This study is designed to study the feasibility and acceptability of the Open to Options (O2O) Chatbot prototype. The O2O program is an existing patient support program with content currently delivered via in-person counseling with a trained mental health professional or via an existing web-based program (Let's Talk Treatment Options).The Chatbot is an automated, menu-based agent being developed in this study to extend the reach and accessibility of the O2O program via the Chatbot's "virtual coaching".

Full description

This is a pilot study to assess feasibility and acceptability, and to gather preliminary data on how patients with a diagnosis of cancer appraise being prepared for their upcoming visit with a cancer specialist. Participants will be randomized to take a survey either before or after their Chatbot interaction. The surveys collect participants' self-appraisal regarding preparedness for their upcoming appointment with a cancer physician, cancer distress and cancer anxiety. The study will examine whether patients who take the survey after viewing the Chatbot feel more prepared for their upcoming appointment than those who take the survey before the Chatbot interaction.

Enrollment: 18 patients

Sex: All

Ages: 18+ years old

Volunteers: No Healthy Volunteers

Inclusion criteria

• Patients with a cancer diagnosis
• Able to speak and read English, and willing to electronically consent
• Appointment with a Rogel Cancer Center cancer clinician within the next 3 weeks
• Patient must have a way to access the internet (includes mobile phone)

Exclusion criteria

• Age <18 years
• Inability to speak or read English
• Inability to give informed consent

Trial design

Primary purpose: Health Services Research

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

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18 participants in 2 patient groups

Pre-Chatbot survey arm

Active Comparator group

Description:

Participants will take the self-appraisal survey prior to interacting with the O2O program via the online Chatbot.

Treatment:

Behavioral: Chatbot prototype

Behavioral: Open to Options (O2O) Program

Behavioral: Online Survey

Post-Chatbot survey arm

Experimental group

Description:

Participants will take the self-appraisal survey after interacting with the O2O program via the online Chatbot. (This arm will also answer additional questions regarding participants' satisfaction with the O2O Chatbot.)

Treatment:

Behavioral: Chatbot prototype

Behavioral: Open to Options (O2O) Program

Behavioral: Online Survey