Patient-Clinician Communication Skill Training: A Mobile Education Initiative

Medical College of Wisconsin

Status: Completed

Conditions: Communication; Patient Engagement

Treatments: Other: The Art of Medicine Series

Study type: Interventional

Funder types: Other

Identifiers

NCT05100979

PRO00040976

Details and patient eligibility

About

This study is a pilot test of The Art of Medicine Series, a smartphone-based educational tool to improve clinician-patient communication. Investigators will enroll clinicians (residents, fellows, attending physicians) and family caregivers (most often parents) from the Children's Wisconsin neonatal intensive care unit (NICU). Participants will then receive a series of links to short, animated videos sent to their phone by text message. Each video teaches best-practice communication techniques such as how patients can prompt teach back and how clinicians can avoid biased phrasing in delivering news. Over the 4-week intervention (the length of resident's rotation), clinicians will receive 15 videos and patients will receive 8 videos. Communication skills of clinicians and patients will be assessed pre and post intervention using validated measures and participants' engagement with the videos will be tracked with software in the website.

Enrollment: 37 patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

Inclusion criteria - clinician:

• A resident, fellow, or attending physician
• On Team A rotation in the neonatal intensive care unit (NICU) of Children's Wisconsin.

Inclusion criteria - patient:

• A parent, grandparent, or other identified caregiver of a child on Team A of the NICU at Children's Wisconsin
• Expected to stay in the NICU for a further 3 weeks
• Have not previously participated in the study
• Are 18 years of age or older
• Able to speak and understand English.

Exclusion criteria

Trial design

Primary purpose: Health Services Research

Allocation: N/A

Interventional model: Single Group Assignment

Masking: None (Open label)

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37 participants in 1 patient group

Art of Medicine Series

Experimental group

Description:

Participants receiving the Art of Medicine Series will be sent text messages throughout the 4 week study intervention period. Each text message contains a link to a short, animated video teaching an evidence-based communication technique.

Treatment:

Other: The Art of Medicine Series