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Patient Perception of Physician's Compassion, Communication Skills, and Professionalism During Clinic Visits: a Randomized Controlled Trial (EHR Study #3)

M.D. Anderson Cancer Center logo

M.D. Anderson Cancer Center

Status

Not yet enrolling

Conditions

Communication Skills
Professionalism
Perception
Randomized Controlled Trial

Treatments

Other: Video
Other: Questionnaire

Study type

Observational

Funder types

Other

Identifiers

NCT07089953
NCI-2025-05414 (Other Identifier)
2025-0651

Details and patient eligibility

About

To learn about how patients view a doctor's compassion, communication skills, and professionalism based on whether the doctor uses the Electronic Health Record (EHR) during a visit with a patient.

Full description

Primary Objectives 1. To compare participants' perception of physicians' compassion after they watch two scripted-video vignettes of physicians: one portraying a traditional face to face clinical visit without the use of examination room computer, and the other one portraying a physician using an integrated model of EHR use for communication during the visit.

Secondary Objectives

  1. Study To compare participants' perception of physicians' communication skills after they watch two scripted-video vignettes of physicians: one portraying a traditional face to face clinical visit without examination room computer use, and the other one portraying a physician using an integrated model of EHR use during communication.

Enrollment

88 estimated patients

Sex

All

Ages

18+ years old

Volunteers

No Healthy Volunteers

Inclusion and exclusion criteria

Eligibility Criteria

  1. Participants with a diagnosis of cancer either early disease or advanced cancer defined as locally advanced, recurrent, or metastatic disease.
  2. Outparticipants (either new referrals or follow-ups) seen in the Supportive Care Clinic.
  3. Age >/= 18 years old.
  4. Able to read, write, and speak English.
  5. Participants with normal cognitive status (Memorial Delirium Assessment Scale (MDAS) </= 6/30) who can understand the nature and purpose of the study and have the ability to complete the consent process.

Exclusion Criteria

  1. Participants who are experiencing severe symptom distress, including severe emotional distress, which may interfere with study participation. This will be measured by the Edmonton Symptom Assessment Scale (ESAS). Eligibility of participants with ESAS score >/= 7 on any item will be determined by the principal investigator and/or attending physician who is caring for the patient during that visit.
  2. Participants with cognitive dysfunction (Memorial Delirium Assessment Scale (MDAS) >/= 7/30 will be excluded from the study.

Trial design

88 participants in 4 patient groups

Arm 1
Description:
Physician A - No EHR
Treatment:
Other: Questionnaire
Other: Video
Arm 2
Description:
Physician B - No EHR
Treatment:
Other: Questionnaire
Other: Video
Arm 3
Description:
Physician A - Prime EHR
Treatment:
Other: Questionnaire
Other: Video
Arm 4
Description:
Physician B - Prime EHR
Treatment:
Other: Questionnaire
Other: Video

Trial contacts and locations

1

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Central trial contact

Ali Haider, MD

Data sourced from clinicaltrials.gov

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