Patient Satisfaction With Postoperative Communication Modality

NYU Langone Health

Status: Completed

Conditions: Surgery

Treatments: Behavioral: Video call; Behavioral: Voice call

Study type: Interventional

Funder types: Other

Identifiers

NCT04338425

18-01489

Details and patient eligibility

About

Communication between a surgeon and a patient in the immediate postoperative period is thought to influence patient satisfaction. There is currently no standard of care regarding the optimal form of postoperative communication, nor is there a consensus in our department as to which modality is preferred by patients.The purpose of this study is to determine which form of communication, if any, is preferred by patients. Furthermore, this study aims to evaluate the impact that various forms of communication during the immediate postoperative period have on patient (subject) satisfaction. The study hypothesizes that patient (subject) satisfaction with their surgeon will be highest among those who communicate with their surgeons via videotelephony (i.e., videoconferencing) and that the lowest satisfaction will be among patients (subjects) who did not communicate with their surgeon until their regularly scheduled postoperative office visit. The results of this study may help identify low cost methods for increasing patient satisfaction.

Full description

This is a prospective, randomized study designed to evaluate the effects of different communication modalities between surgeons and patients (subjects) in the immediate postoperative period. Given the nature of the study, it is not possible for either the surgeons or the subjects to be blinded. To reduce bias that may occur due to each surgeon's personal preference for postoperative communication modality, the surgeons (rather than individual subjects) will be randomized to one of the three communication modality groups (no communication on the day of surgery, voice call, or videoconferencing).

Enrollment: 295 patients

Sex: All

Ages: 18+ years old

Volunteers: No Healthy Volunteers

Inclusion criteria

• undergoing surgery at the NYU Langone Orthopedic Center

Exclusion criteria

• Under the age of 18 years old

Trial design

Primary purpose: Other

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

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295 participants in 3 patient groups

No Communication group

No Intervention group

Description:

Participants will not communicate with their surgeons until the post operative office visit.

Voice call group

Active Comparator group

Description:

Participants will receive voice call from the surgeon after being discharged and before their post operative office visit.

Treatment:

Behavioral: Voice call

Video call group

Active Comparator group

Description:

Participants will receive video call from surgeon after being discharged and before their post operative office visit

Treatment:

Behavioral: Video call