Patient Surveys - What Patients Want (ch18Saxer)

University Hospital Basel

Status

Completed

Conditions

Patient Survey

Treatments

Other: patient satisfaction survey

Study type

Observational

Funder types

Other

Identifiers

NCT03698097

2017-01845 ch18Saxer;

Details and patient eligibility

About

This study is to gain insight into patients' preferences considering satisfaction surveys, specifically asking for their most pressing topics and their preferred survey technique.

Full description

The practice of patient surveys for quality management is revised at the University Hospital Basel (USB). One aspect is a more versatile data acquisition via online portals and/or paper questionnaires, another aspect is the content of questions and the assessment of demographic data. In this situation a tentative survey on their preferences in this context was realised in patients who were treated in autumn 2016 at the Department of Orthopaedics and Trauma Surgery (DOTS) using a cover letter informing them about the nature of the survey. They were asked to provide few basic demographic data, they were furthermore asked whether they favoured surveys by the USB and if so with which focus. Finally they had the option to name three central topics for feedback and to quantify the number of questionnaires they had so far received by the USB. The survey could be completed in a paper and survey monkey based internet version accessible via a Quick Response (QR) code or link.

Enrollment

745 patients

Sex

All

Volunteers

No Healthy Volunteers

Inclusion criteria