Remote Simultaneous Medical Interpreting and Medical Outcomes (RSMI)

NYU Langone Health

Status: Completed

Conditions: DIabetes

Treatments: Other: ENglish speaking; Other: remote simultaneous medical interpreting; Other: usual and customary

Study type: Interventional

Funder types: Other

Identifiers

NCT00522327

Calendow/CMWF

Details and patient eligibility

About

All new patients to the general medicine clinic who were not primarily English speaking were randomized, after consenting, to receieve either remote simultaneous medical interpreting or usual and customary interpreting services. Patient charts were followed for one year after enrollment to assess medical outcomes, including patient satisfaction, diabetes management, lipid management, depression screening and management, vaccine administration.

All Spanish-speaking ER patients were similarly enrolled. They were followed for one ER visit and their knowledge of exit instructions was assessed, as well as their satisfaction with care.

Enrollment: 1,200 patients

Sex: All

Ages: 18 to 85 years old

Volunteers: Accepts Healthy Volunteers

Inclusion and exclusion criteria

Inclusion Criteria:

• Limited English-speaking
• English-speaking
• New patient in medicine clinic

Trial design

1,200 participants in 3 patient groups

1

Experimental group

Description:

remote simult med interpret

Treatment:

Other: remote simultaneous medical interpreting

2

Active Comparator group

Description:

Usual \& Customary

Treatment:

Other: usual and customary

3

Other group

Description:

comparison group

Treatment:

Other: ENglish speaking