Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest (STAT911)

University of Washington

Status: Completed

Conditions: Cardiac Arrest

Treatments: Behavioral: Telephone simulation training

Study type: Interventional

Funder types: Other; Other U.S. Federal agency

Identifiers

NCT01972087

44640-EJ

5R18HS021658-02 (U.S. AHRQ Grant/Contract)

Details and patient eligibility

About

This study is to test the use of simulation training to improve 9-1-1 telecommunicators' call processing and response. Training sessions will expose 9-1-1 telecommunicators to several realistic emergency situations through mock 9-1-1 calls with a trained actor playing the part of a reporting party, followed immediately by feedback on call handling provided by a trained call observer. Investigators hypothesize that simulation followed by trained observer-directed feedback will increase correct triage of medical emergency and delivery of pre-arrival instructions during simulated calls and in actual 9-1-1 calls.

Enrollment: 157 patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion and exclusion criteria

Inclusion Criteria: 9-1-1 call-center call receivers. -

Exclusion Criteria:

Trial design

Primary purpose: Health Services Research

Allocation: Randomized

Interventional model: Single Group Assignment

Masking: None (Open label)

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157 participants in 2 patient groups

Control

No Intervention group

Description:

Participants randomized to the control arm receive no telephone simulation training.

Simulation Training

Experimental group

Description:

Participants randomized to the intervention arm receive telephone simulation training.

Treatment:

Behavioral: Telephone simulation training