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Socioeconomic Profile and Patient Satisfaction Assessment

F

Fortaleza University

Status

Completed

Conditions

Satisfaction
Dentist-Patient Relations

Study type

Observational

Funder types

Other

Identifiers

Details and patient eligibility

About

The aim of the study was to evaluate the socioeconomic patient's profile and their level of satisfaction in the general dental practice clinic. A cross-sectional quantitative study was accomplished with 80 patients assisted at the referred service. A solely-applied questionnaire was used regarding the following aspects: structure and environment, fear and anxiety, reliability, empathy and commitment, resolutivity and quality of the accomplished services. It was observed that the assisted patients' profile consisted predominantly of a female sample (71,2%), that completed the medium learning (31,2%) and/or that didn't finish the fundamental level (26,2%). Moreover 50% of them presented a family income of 1 to 2 minimum salaries and 41,2% were unemployed. As the quality of the rendered technical service, nearly 70% of the users considered it great, as well as the clinic's structure and environment. Regarding the satisfaction with to the received treatment, 76,2% of the interviewees gave the maximum score of 10 and 95% would recommend the attendance to others. It is concluded that the patients are satisfied with the clinical attendance accomplished by the students in the general practice dental clinic at UNIFOR, in what refers to its technical and functional quality.

Enrollment

80 estimated patients

Sex

All

Ages

18 to 70 years old

Volunteers

No Healthy Volunteers

Inclusion criteria

  • Patient registered in Academic of Information System (SIA),
  • Patient assisted in the general dental clinic,
  • To have 18 years or more or to be parents accompanied,
  • Agree with research participation.

Exclusion criteria

  • To be urgency patient,
  • To be the first day of attendance at clinic.

Trial contacts and locations

1

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Data sourced from clinicaltrials.gov

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