Stress Free Now in a Corporate Call Center (SFN)

NeuroTherapia, Inc.

Status: Completed

Conditions: Stress, Psychological

Treatments: Behavioral: Clinical Expert Support (WSMg2); Behavioral: Web-based Stress Management Program (WSM); Behavioral: Group Support (WSMg1)

Study type: Interventional

Funder types: Other

Identifiers

NCT02087891

IRB# 11-254

Details and patient eligibility

About

Psychosocial stress increases the risk for a multitude of diseases, including obesity, hypertension, and cardiovascular disease. Stress may also result in increased utilization of health care services. In the workplace, stress leads to emotional exhaustion, job dissatisfaction, lower productivity and impaired performance. Stress management programs and those based on mindfulness meditation have gained popularity in recent years. The purpose of this study is to evaluate the feasibility of an 8-week web-based mindfulness stress reduction program and its effectiveness in reducing work related stress and improving well-being in a large corporate call center.

Enrollment: 161 patients

Sex: All

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

• Frontline employee of large corporate call center
• Internet access

Exclusion criteria

• Manager or supervisor of large corporate call center

Trial design

Primary purpose: Treatment

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: None (Open label)

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161 participants in 4 patient groups

CTL

No Intervention group

Description:

Wait-list control, no intervention. Intervention offered after week 16 and outcomes are collected.

Web-based stress management (WSM)

Experimental group

Description:

Subjects randomized to this group will receive access to the WSM program to complete on their own time.

Treatment:

Behavioral: Web-based Stress Management Program (WSM)

WSMg1

Experimental group

Description:

Subjects randomized to this group will receive access to WSM with group support. They will meet once per week for 1 hour. Meeting will be led by one of their peers who is a non-expert facilitator.

Treatment:

Behavioral: Group Support (WSMg1)

Behavioral: Web-based Stress Management Program (WSM)

WSMg2

Experimental group

Description:

Subjects randomized to this group will receive access to WSM and group support and clinical expert support. They will attend 4 weekly support groups led by a peer non-expert facilitator and 4 weekly support groups led by a clinical psychologist.

Treatment:

Behavioral: Group Support (WSMg1)

Behavioral: Web-based Stress Management Program (WSM)

Behavioral: Clinical Expert Support (WSMg2)