Stress Free Now in a Corporate Call Center (SFN)

NeuroTherapia, Inc. logo

NeuroTherapia, Inc.

Status

Completed

Conditions

Stress, Psychological

Treatments

Behavioral: Clinical Expert Support (WSMg2)
Behavioral: Web-based Stress Management Program (WSM)
Behavioral: Group Support (WSMg1)

Study type

Interventional

Funder types

Other

Identifiers

NCT02087891
IRB# 11-254

Details and patient eligibility

About

Psychosocial stress increases the risk for a multitude of diseases, including obesity, hypertension, and cardiovascular disease. Stress may also result in increased utilization of health care services. In the workplace, stress leads to emotional exhaustion, job dissatisfaction, lower productivity and impaired performance. Stress management programs and those based on mindfulness meditation have gained popularity in recent years. The purpose of this study is to evaluate the feasibility of an 8-week web-based mindfulness stress reduction program and its effectiveness in reducing work related stress and improving well-being in a large corporate call center.

Enrollment

161 patients

Sex

All

Volunteers

Accepts Healthy Volunteers

Inclusion criteria

  • Frontline employee of large corporate call center
  • Internet access

Exclusion criteria

Manager or supervisor of large corporate call center

Trial design

Primary purpose

Treatment

Allocation

Randomized

Interventional model

Parallel Assignment

Masking

None (Open label)

161 participants in 4 patient groups

CTL
No Intervention group
Description:
Wait-list control, no intervention. Intervention offered after week 16 and outcomes are collected.
Web-based stress management (WSM)
Experimental group
Description:
Subjects randomized to this group will receive access to the WSM program to complete on their own time.
Treatment:
Behavioral: Web-based Stress Management Program (WSM)
WSMg1
Experimental group
Description:
Subjects randomized to this group will receive access to WSM with group support. They will meet once per week for 1 hour. Meeting will be led by one of their peers who is a non-expert facilitator.
Treatment:
Behavioral: Group Support (WSMg1)
Behavioral: Web-based Stress Management Program (WSM)
WSMg2
Experimental group
Description:
Subjects randomized to this group will receive access to WSM and group support and clinical expert support. They will attend 4 weekly support groups led by a peer non-expert facilitator and 4 weekly support groups led by a clinical psychologist.
Treatment:
Behavioral: Group Support (WSMg1)
Behavioral: Web-based Stress Management Program (WSM)
Behavioral: Clinical Expert Support (WSMg2)

Trial contacts and locations

0

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Data sourced from clinicaltrials.gov

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