Tracking and Improving Trust/Respect

University of Pennsylvania

Status: Completed

Conditions: Impact of Feedback on Symptoms and Trust/Respect on Outcomes

Treatments: Other: Trust/Respect feedback

Study type: Interventional

Funder types: Other

Identifiers

NCT04392336

830013

Details and patient eligibility

About

This study will examine the efficacy of a feedback system for providers that tracks patient trust/respect on an ongoing basis and to test the hypothesis that receiving feedback on trust/respect will lead to improvements in patient satisfaction, functioning, symptoms, and trust/respect.

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Full description

This is a randomized effectiveness trial in which real-world providers will be given feedback on patient trust/respect. Approximately 40 clinicians, and up to 180 consumers will be enlisted participate in the randomized effectiveness trial. All enrolled patients will complete the BASIS-24, the Satisfaction with Care scale, and the Satisfaction with Social Roles and Activities Scale on handheld tablets or desktop computers at baseline. Patients will be randomized to one of two conditions. Patients in the first condition will attend therapy with clinicians who have received a standard automated outcome report, plus a report that contains information on the patient's trust/respect with suggestions for interventions if low/declining trust/respect is apparent. Patients in the second condition will attend therapy and complete the same measures as patients in the first condition, but their therapists will only receive a standard automated outcome report, without any patient information on trust/respect. At the time of the first therapy appointment and for all remaining therapy appointments, patients will complete four total measures: the new measure of trust/respect, the BASIS-24, the Satisfaction with Care scale, and the Satisfaction with Social Roles and Activities scale.

Enrollment: 185 patients

Sex: All

Ages: 18+ years old

Volunteers: No Healthy Volunteers

Inclusion criteria

• Ability to read at least at the 4th grade level
• 18 years of age and older
• Willingness to participate in research.

Exclusion criteria

• N/A

Trial design

Primary purpose: Other

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: Single Blind

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185 participants in 2 patient groups

Trust/Respect feedback

Experimental group

Description:

Clinicians with consumers in this arm receive feedback on trust/respect in addition to symptom feedback.

Treatment:

Other: Trust/Respect feedback

No Trust/Respect feedback

No Intervention group

Description:

Clinicians with consumers in this arm do not receive feedback on trust/respect and only receive symptom feedback.