Trial of Provider-to-Patient Interactive Voice Response (IVR) Calls to Improve Weight Management in Community Health Centers (CHCs)

Indiana University

Status: Completed

Conditions: Obesity

Treatments: Behavioral: Generic Voice; Behavioral: Provider Voice

Study type: Interventional

Funder types: Other

Identifiers

NCT01131143

0902-70

Details and patient eligibility

About

This study will test the effect of provider to patient interactive voice response (IVR) calls in local Community Health Centers within a weight management program.

Full description

We will randomize providers to three groups. Patients whose provider has been randomized to usual care will not receive IVR calls but do have available a guideline-level weight management service in TCL. Groups one and two will receive pre-visit and post-referral calls. The pre-visit call will invite patients who want to discuss weight at their upcoming visit with their provider to remember to do so. The post-referral call will remind patients that they have received a referral and encourage them to schedule a visit with the community based weight intervention program. Patients whose provider has been randomized to group 1 will receive IVR calls using their scheduled and referring provider's voice. Group 2 will receive IVR calls using a standard IVR voice.

Enrollment: 1,228 patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

• Adult patients who have screened positive for overweight or obesity

Exclusion criteria

• Patients who have not screened positive for overweight or obesity

Trial design

Primary purpose: Prevention

Allocation: Randomized

Interventional model: Factorial Assignment

Masking: None (Open label)

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1,228 participants in 3 patient groups

Treatment Group 1

Experimental group

Description:

Patients will receive a pre-visit, post-referral and post-contact phone call using providers voice

Treatment:

Behavioral: Provider Voice

Treatment Group 2

Experimental group

Description:

Patients will receive a previsit, post-referral and post-contact call using a generic voice

Treatment:

Behavioral: Generic Voice

Treatment Group 3

No Intervention group

Description:

Patients will be provided usual care with no additional phone calls.