Use of Airtime Timing to Improve Interactive Voice Response Surveys in Bangladesh and Uganda

Johns Hopkins Bloomberg School of Public Health

Status: Completed

Conditions: Noncommunicable Diseases; Surveys and Questionnaires

Treatments: Other: Pre-survey incentive; Other: Post-survey incentive

Study type: Interventional

Funder types: Other

Identifiers

NCT04513236

00007318-4

Details and patient eligibility

About

This study evaluates the effect of two different airtime incentive timings on interactive voice response (IVR) survey cooperation, response, refusal and contact rates, as compared to a control group, in Bangladesh and Uganda.

Full description

Using random digit dialing sampling techniques, the study randomized RDD participants to one of three airtime incentive timings, some of all of that incentive being contingent on their completing the noncommunicable disease risk factor survey. This mobile phone survey was sent as an interactive voice response (IVR). In IVR surveys, participants use their touch tone key pad to answer pre-recorded questions. (i.e. If you are male, press 1; if you are female, press 2). This study was conducted in both Bangladesh and Uganda.

Enrollment: 2,287 patients

Sex: All

Ages: 18+ years old

Volunteers: Accepts Healthy Volunteers

Inclusion criteria

• Access to a mobile phone
• Greater or equal to 18 years of age
• In Bangladesh, conversant in either English or Bangla language. In Uganda, conversant in either Luo, Luganda, Runyakitara, or English languages.

Exclusion criteria

• Less than 18 years of age

Trial design

Primary purpose: Other

Allocation: Randomized

Interventional model: Parallel Assignment

Masking: Single Blind

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2,287 participants in 3 patient groups

Control

No Intervention group

Description:

No Airtime Incentive was given for completing the survey

Pre-survey incentive

Experimental group

Description:

0.1X incentive before the survey, 1X afterwards

Treatment:

Other: Pre-survey incentive

Post-survey incentive

Experimental group

Description:

1X incentive after the survey

Treatment:

Other: Post-survey incentive