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Video Emergency Calls of Bystanders

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Medical University of Vienna

Status

Enrolling

Conditions

Video-Emergency Call
Audio-Emergency Call

Treatments

Other: Audio-Emergency Call
Other: Video-Emergency

Study type

Interventional

Funder types

Other

Identifiers

NCT06598592
Video-Emergency-Call

Details and patient eligibility

About

Emergency center dispatchers often face the challenge that emergency calls typically provide only verbal information. However, many first responders use smartphones, which could enable the option for video calls during emergencies. Leveraging this technology could offer control center staff additional insights, potentially transforming the way they manage emergency situations. Despite this, the impact of video emergency calls on call duration and user experience remains largely unexplored.

In this project, 20 control center employees will undergo a one-hour training session on a video emergency call system. After the training, each dispatcher will handle four simulated emergency calls-two via audio and two via video. To facilitate this, 80 first responders will be recruited from public spaces, such as shopping centers. These responders will face simulated emergencies, including epileptic seizures, shortness of breath, forehead lacerations, or injuries to the upper extremities with minor bleeding. Professional medical actors will simulate the emergencies, and the responders will be tasked with making either an audio or video emergency call.

Enrollment

80 estimated patients

Sex

All

Ages

18 to 70 years old

Volunteers

Accepts Healthy Volunteers

Inclusion criteria

  • 18-70 years
  • User of a smartphone
  • German Language

Exclusion criteria

  • EMS personnel

Trial design

Primary purpose

Health Services Research

Allocation

Randomized

Interventional model

Parallel Assignment

Masking

Single Blind

80 participants in 2 patient groups

Audio Emergency Call
Sham Comparator group
Description:
An Emergency Call will be performed
Treatment:
Other: Audio-Emergency Call
Video-Emergency Call
Active Comparator group
Description:
Video-Emergency Call
Treatment:
Other: Video-Emergency

Trial contacts and locations

1

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Central trial contact

Christina Hafner Christina Hafner

Data sourced from clinicaltrials.gov

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